Patient Journey

This area was created with the aim to fill all your information needs namely about the several stages that take part of patients journey. Because we believe that you deserve a first class service our staff is committed in provide you a pleasant visit, being always available to helping you.

Booking an Appointment

For your convenience, MALO CLINIC has at your disposal several ways to book an appointment:

Confirming an Appointment

At least 24 hours before the appointment, our schedule department will contact you by phone or another preferred means stated for you in order to remind and confirm the appointment.


Quality and Rigour

On the day of the appointment, after made the check-in at the reception, the patient receives a bip, that will vibrate when the time of the appointment comes, allowing that you wait with all commodities. Although the number of doctors and dental offices enable the MALO CLINIC substantially reduce the waiting time, is our goal provide to all who visit us – patients and their companions – the maximum well-being and satisfaction. To your disposal and with the purpose to fulfill all your needs, we offer several leisure areas, with a modern and elegant décor: cinema zone and internet zone, reading corner, coffee bar and kid´s area.

1st Time Appointment

Evaluation and Diagnosis

At MALO CLINIC every new patient has an initial diagnosis appointment, that we call “first time appointment”. In a first stage the patient has a special appointment with one of our assistants that will help to fill out the clinical file and the health survey questionnaire.
After this first approach, the patient will be followed to the Imagiology service where an ortopantomography is performed. This exam will help the doctor to determinate the best treatment plan for your case. Finished the medical appointment, the patient returns to the first time cabinet, where our assistants can clarify all remains questions related with the treatment plan, payment conditions or others.

Emergency Service

Whenever you require immediate treatment

Because the emergencies are unexpected, MALO CLINIC has at your disposal a medical team dedicated to give answer to these situations in the same day, avoiding that you need to wait for schedule an appointment. The joint with MALO CLINIC  Ceramics, also allow to solve emergencies that need the support of prosthesis laboratory.

Chat with an operator

At your disposal for further information

Since I am your patient, I recovered my confidence in all my relationships and I’m smiling again.

said Helena Espirito Santo

I want to express my deepest appreciation to all of those who contributed to the success of my treatment.

said Maria Magalhães

I want to thank all the team led by Dr Paulo Malo, who accompanied me in my surgeries. Once again my sincere thanks to all.

said Carlos Alberto

It was an honor to meet such a great clinic, with competent professionals and an excellent organizational structure. Congratulations to all the team for your organization and skills.

said Gabriela Consalter

Congratulations for all the attention, interest and affection that you deliver for over three years now since I am your patient.

said Guillermo Navarro Rodriguez

Congratulations also for the magnificent organization you made and for the professionals with the personal and human virtues indispensable in such delicate activity.

said Guillermo Navarro Rodriguez

Thanks to all your splendid team for treating me in such a friendly, cordial and professional way.

said Joaquim Caetano

I have no words to express my gratitude. Dr Paulo is the world’s biggest and greatest entrepreneur.

said Ana Capa

Exciting! Marvellous! Comforting! These are just some words that I can use to talk about my experience at MALO CLINIC. A dream came true!

said Ana Capa

Without suffering and in only a few hours, using state-of-the-art technology, MALO CLINIC solved my problem and I left with a smile that in a long time I didn’t thought was possible to have.

said Ana Capa

I can be a supporting actor again at Theatres and Operas, and maybe even take part in advertisements!

said Sérgio Roque

Firstly, I would like to thank Dr Paulo Malo and his excellent team. They were fantastic with me!

said Teresa Guerreiro

At work people tell me that I am a new person. Thanks to Dr Paulo, I feel much more confidant.

said Marina Silva

Thanks to MALO CLINIC, I look myself at the mirror and it seems like I’m dreaming.

said Adelaide Ferreira

I am now a new person, so different and so more beautiful!

said Sofia Alexandra

I’m feel I’m a new woman. MALO CLINIC is a miracle worker!

said Teresa Récio

Most of the people didn’t recognize me!

said Fátima Ferreira

I am very satisfied to chosen MALO CLINIC and benefited from the services and cares that were provided by the entire team.

said Maria Teresa Rogado

It’s someone else that I see reflected at the mirror I can´t see the “old” Patricia.

said Patrícia Pacheco

It's amazing, I have no words. I can now eat normally. It was a miracle!

said Ana Ferreira

It's a pleasure to enter at MALO CLINIC, is to praise all the commitment and dedication of the team during treatment.

said Manuel Silva

I have no words to express my thanks to the MALO CLINIC’s team. They were incredible friendly and helpful to me. Thank you for all your dedication and effort.

said Ângela Paixão

During 5 years I just eat soup. But one day Dr. Paulo Malo appeared in my life just like a miracle.

said Manuel Silva

Dr. Paulo rebuilt my self-esteem. He rebuilt the woman I am today.

said Bárbara Alves

It is thanks to Paulo Malo and his all team that I have today the confidence and the free will that allow me to go outside.

said Bárbara Alves

I admire and respect Dr Paulo Malo for being the visionary and worker that he is, and for the devotion and passion that he puts into his work.

said Manuel Luís Goucha

To my smile, I only have to join the truth. And with I give myself to the others every day. Thank you so much, Dr. Paulo Malo.

said Manuel Luís Goucha
Focus on high quality service

We are committed to providing our customers and patients with a world class service. In this section you will find detailed information about our services.

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Schedule your appointment on-line

For your convenience, book your appointment filling out our online booking form.

Schedule your appointment
Providing Premium Health Care

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Find your answers here

How can I make the payments of my appointment?
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Witch payment/financing conditions that MALO CLINIC has?
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Has MALO CLINIC a phased payment plan?
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Has MALO CLINIC an agreement with any insurance company or health care system?
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Can I submit my invoice to my insurer to be repaid/reimbursed later?
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Does MALO CLINIC have protocols with any company?
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How can I change my appointment?
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How can I start my Treatment Plan?
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What should I do in an emergency?
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